FliCart Returns Policy 

We hope that you enjoy the purchases you make from FliCart. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item

As an alternative to the return options provided by your statutory rights, customers may return items purchased from FliCart under this Returns Policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 30 days of purchase, in the case of items purchased in-person (e.g. from a store, at a market, or from a sales representative), or within 30 days of delivery of an item, in the case of items purchased remotely (e.g. via our website or a mobile app).
2.  Items to be returned must:

1. Be unused.
2. Be in full working condition.

3. To start the returns process, you should email us at info@flicart.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):

1. Taking into account any discounts that were applied at the time of purchase.
2. Exclusive of any shipping costs paid.

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with additional returns options.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).